OUR PROCESS
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SUBMIT YOUR ORDER OR QUOTE REQUEST USING OUR CONVENIENT LINK
Using our Superform link, once you click submit your information immediately populates on our job flow and our team begins working on your job immediately. Our designer snaps into action, our customer service team will reach out to let you know we've received it and we're getting started. We will prepare a proofing using the information your provided that we then submit to the corporate headquarters creative team to approved our layout ensuring we are providing you brand accurate artwork.
Gone are the days when we only needed to know whether the van was standard length or extended!
Today, service companies like you are able to select from a wide variety of vehicles and can select from many variances of a particular model to suit their individual needs. Unfortunately we are unable to look up the information we need with the VIN.
For example, the Ford Transit style van is built in 2 different body lengths, 3 different roof heights, and multiple bumper to bumper lengths. That makes 6 possible combination of body size. Are the side doors hinged or sliding? Glass in door? Glass in back? Glass on driver’s side? Are the front and rear bumpers painted to match or black plastic? You can see that there are dozens of possible configurations and we want to be sure we have the exact correct one for you.
Without a doubt the best possible way to identify all of the variables for you vehicle is with pictures. With one picture of each of the four sides of the vehicle we can deduce virtually every bit of information we need. We understand that it is sometimes difficult to get pictures and when that is the case we will work with you to get what is needed but the picture method is much preferred. You can send photos from your phone to our email or text them.​
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LOOK FOR AN EMAIL WITH YOUR PROOF, ESTIMATE, AND PAYLINK
We work hard to get your proof and estimate over within 24-48 hours. This will come in the form of an email generated from QuickBooks or from our customer service team directly, sometimes both!
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You can connect with us with any questions or updates for the estimate or layout and we will address those
notes promptly.
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REVIEW AND APPROVE LAYOUT - MAKE PAYMENT
We do our best to be sure that everything in the proof is correct, however it is your responsibility to carefully review your proofs to ensure the phone, website, license number, and vehicle make/model are indeed right and provide the final thumbs up. You may be surprised to know that we have seen vehicles out on the road for many days advertising the wrong phone number.
***IMPORTANT NOTE*** we are bound by ethics and contract to follow the style guide provided by Neighborly®. If you request a variance from the standard we will do our best to accommodate you but ALL variances require approval by the corporate design department.
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Please note we mark up our actual cost from the installer by only 20%. This 20% mark up is to cover the service of us contacting and arranging the installation and also allows us provide a 1 year warranty for said installation.
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Once you have reviewed your proof and you are ready to move forward, you will submit your payment using the provided link. When payment is received it as accepted as acknowledgment that you have you reviewed you invoice, proof, and customer approval form and your order goes out to print immediately.
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​​Next you will be on the lookout for an email with tracking information and if applicable install information - the install date, where to be, when to be there and how to prepare.
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Our orders shipped within 4 business days or order placement.
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​You will drop off your vehicle clean and dry on the scheduled date and pick up once complete - And that's a wrap!

