Info for After Care and Warranty
If you've already made a purchase, we thank you for your business! If you're still in the research phase we look forward to serving you.
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Please read on to find information on care for your graphics, what to expect whether you are arranging your own install or if we're assisting with this service, and information on our warranty for materials and labor.
Vehicle graphics are easy to maintain. You may think they require extra special attention, but taking care of vehicle wraps and graphics is a lot like taking care of paint. Hand washing is always best and waxing is even encouraged to help maintain the glossy appearance. Since your wrap will have some level of decaling and because wraps have seams of overlapping vinyl, high pressure water and abrasive brushes are strongly discouraged as they may catch the edge causing the vinyl to lift, rip, or tear. It is important to remember that the nicer you are to the graphics, the longer they will last.
CARING
FOR YOUR
GRAPHICS
...once we’ve shipped your wrap:
You will receive an email with a tracking number once your wrap is on its way to you or your installer.
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...if NDG is providing installation for your graphics:
The email with the tracking number will have additional detailed information on your installation date, drop off location, and how to prepare for your installation.
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...it’s time to drop off your vehicle:
Your vehicle should be dropped off to the installer's facility freshly washed and dry, and on time to avoid an additional fees or delays related to washing, late drop offs, or missed appointments.
...if your installer has any issues:
Your installer should contact us directly if they experience any problems with the materials we have shipped.
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...you pick up your wrapped vehicle:
The industry standards for commercial wraps include overlapping seams, deep window recess relief cuts, and visible paint on hinges, under door handles, and along certain edges. Any minor imperfections not visible from 10 feet are considered acceptable. More info regarding fleet standards can be found on our Fleet Standards page.
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...within the first year without NDG labor:
If your purchase did not include NDG coordinated installation, we cannot warranty anything pertaining to the installation of the graphics. The materials themselves are warrantied for one year from the purchase date.
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...within the first year with NDG labor:
If your purchase included NDG coordinated installation, we extend our warranty to cover labor issues within the first 12 months from the date of installation. Things to look for are lifting edges or bubbling within the first few weeks immediately following application.
WHAT TO EXPECT...
WARRANTY
All of our materials are 3M Products. Next Door Graphics warranties all of our materials and installations for one year. If something is going to go wrong with a wrap it will usually present within the first 2-4 weeks after application. Things to look for are bubbling and edge lifting. If you ever notice anything that you have a question about please send us a photo or stop by anytime. The sooner we are able to address any issues, the easier they are to fix.
Our goal is for you to get 4-5 years of mobile advertising from your wrap.
Our warranty does not cover
• Accidents or normal wear and tear (IE scuffs from equipment being taken in or out of vehicle or kick marks at the bottom of doors from drivers or passengers entering or exiting the vehicle
• Accelerated aging of areas parallel to the sun like roofs, hoods, or tops of fenders. These areas will age more quickly with an expected life span or 1.5-2 years before needing to be replaced. This does vary from customer to customer depending on care and storage.
• Perforated vinyl has a life expectancy is approximately one year.
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While our warranty is for one year, we (and the manufacturer) expect you to get a solid 4-5 years of quality mobile advertising from our product.
If another company tells you that they have a seven year warranty, do yourself a favor and ask them “If the material on the hood begins to crack after six years, do you just send someone out to replace it? At no charge?”. Listen to a long explanation of how a seven year warranty is not really a seven year warranty and then ask yourself if you were misled.